COVID-19 UPDATES

Q STATION AND RESPONSE TO COVID-19

COVID-19 UPDATES

At Q Station, your health and safety is our absolute priority. We have introduced elevated hygiene and prevention measures to ensure your safety and peace of mind. The ALLSAFE label certification, developed with and vetted by Bureau Veritas, represents our new cleanliness and prevention standards and provide assurance that these standards have been met in our hotel. We also have COVID Safe Plans endorsed by the NSW Government. Please read on to see all the ways we are operating to keep our guests and our associates safe and healthy:

Public Spaces

• We have increased the frequency and scope of cleaning with hospital-grade disinfection of all high-contact public spaces such as the hotel lobby, museum,  public bathrooms and all frequently touched surfaces including counters, doors, handles and taps.
• Automatic hand sanitiser stations have been conveniently placed throughout the hotel public areas for guest use.
• Social distancing is maintained at all times by team members and hotel guests with the assistance of floor decals and signage. Social distancing of 4 square metres is advised - with all areas clearly displaying the capacity, determined by square footage.

 
Reception & Check In Process

• Our conditions of entry are clearly displayed at all entrances.
• All guests and visitors are required to ‘check in’ using the service NSW app and QR code.
• We are avid supporters of the COVID Safe app and encourage all of our associates and guests to register for this app before visiting
• Hygiene screens have been installed at our reception desks
• All consumables e.g. pens are sanitised before and after use.
• Contactless payment only is required
• Hotel guests are required to wear face masks when travelling on any internal transport.

 
Guest Accommodation Rooms

• All rooms are thoroughly cleaned with hospital-grade disinfectant during and after each guest stay.
• Hotel staff members will not enter an occupied guest room unless requested.

 
Hotel Staff

• All team members have been trained on updated hygiene and cleanliness procedures.
• We practice social distancing for all interactions within the hotel including internal meetings and, in all offices and back of house areas.
• Senior hotel management meet regularly to adjust operating protocols in line with Government updates and guidelines. We receive regular updates and advice from Hotel Associations which utilises all available resources including Safe Work Australia, NSW Health as well as the National COVID-19 Coordination Commission (NCCC).
• Frequent hand washing is second nature, and our staff have easy and regular access to washing areas and/or hand sanitiser stations.
• Staff are also provided with individual face masks for all shifts, and this is changed every four hours.  

 
Restaurants and Dining

• Our food and beverage teams have reinforced safety across restaurants, room service and buffet protocols. New precautionary measures across every aspect of food preparation, plating and service are taken very seriously. This includes staff hygiene through the use of sanitiser, masks and gloves, frequent disinfection of all surfaces, and a carefully devised socially distanced floor plan for limited bookings - we are accepting a maximum of 10 people per group booking.

 
We are no longer able to offer buffet breakfast. However we will be offering a banquet style option in our Views restaurant.

Lunch: Casual dining options available at Boilerhouse terrace Saturday and Sunday’s only.

• Café open 7 days, with Take-away only.
• G&Tea House Friday-Sunday

 Dinner:

• A la carte set menu (2 or 3 courses) offered 7 nights. 

 
Room Service – In Room Dining is not currently being offered
 
Conference and Events
Through close collaboration with our clients, we have gained a deeper understanding of the event challenges and requirements during this period. As part of our ongoing commitment to protecting your health and safety whilst at Q Station, we have introduced a range of enhanced measures across the venue to safeguard the wellbeing of our clients, delegates, contractors and team members.
This includes:

• Provision of hand sanitiser for each conference/event group
• Thorough and regular cleaning of surfaces, including bathrooms, benches, and all touch points such as door handles, tables, etc.
• Strict adherence to all physical distancing measures and limit of one person per four square metres.
• COVID Safe Marshall presence during events (Duty Manager or a dedicated officer for larger events)
• Food and beverage service is provided in individually package containers
• Staggered meal times to prevent congregating and overlapping of groups

 
Tours, Education Programs and Visitor Centre

• To keep everyone safe we have made changes to our tour operations and continue to review them as NSW Health advice changes.
• All visitors will be asked to check in using the Service NSW app when arriving on site. This includes all members of any family groups, including children. Q Station staff will ask to see your check in before you participate in the tour. School groups are required to email us contact details for all students a minimum of 24 hours prior to the visit.
• Tour and Education program group sizes have been reduced in line with government recommendations to allow for social distancing
• We have increased the frequency of cleaning and disinfection of high touch areas within our tour buildings, but still recommend that you sanitise your hands prior, during and after your tour. Hand sanitiser is provided on arrival and departure.
• All tour participants will need to practise physical distancing of 1.5 m from each other and with limited capacity within some of our smaller heritage buildings entry tour routes may be changed.
• We require all guests (over the age of 12 years old) attending tours to supply their own mask and wear it for the duration of the tour. This is to ensure the protection of all guests and staff.  Only guests wearing facemasks will be able to attend the tour.
• Please delay or reschedule your visit if you are from a COVID hot spot,  if you have been asked to self-isolate or if you are feeling unwell. Any guests who have visited one of the identified venues on the NSW Health list is asked to respect NSW Health advice and contact Tour Reservations as soon as possible to request a reschedule.
• Our shuttle buses are running on site but have limited capacity, wait times are increased so if possible we recommend that instead you allow time to walk to and from the Visitor Centre for your tour.
• Please wear a mask whilst enjoying the museum

  
If you are unwell please do not attend Q Station for everyone’s safety.

We will work to keep this page updated, and ensure our standards are align with Government and expert health advice in relation to Covid-19.However if you have any questions about our health & safety protocols, please contact us on (02) 9466 1500