COVID-19 UPDATES
Q STATION AND RESPONSE TO COVID-19
Monday 23rd March, 2020
In light of government announcements over the weekend, Q Station has made amendments to the way it operates. Moving forward, Boilerhouse Kitchen and Bar will cease trade, effective immediately. All tours will cease including ghost tours, history tours and education programs and the Museum and Visitor Centre Cafe are also closed until further notice.
Q Station will continue to operate it's accommodation and welcomes visitors who need a place to stay during this time. Food and beverage options remain available but in a different capacity. Breakfast, lunch and dinner boxes will be available for guests who wish to dine in their rooms. The three bedroom cottages all come with their own kitchenette and cooking facilities, along with crockery and cutlery and guests are able to bring their own food into the cottages.
Q Station remains vigilant in providing a safe and healthy environment for all guests.
Tuesday 17th March, 2020
In recent weeks, Q Station has been following advice from the NSW Department of Health and the World Health Organisation to implement measures to ensure the health and safety of our staff and guests.
Based on advice from the NSW Government, Q Station remains open and operational in a limited capacity. This is reviewed on a daily basis as the situation evolves.
We have implemented enhanced cleaning and hygiene practices, have increased the availability of hand sanitisation products and are vigilant in ensuring all areas of the hotel are regularly deep cleaned and disinfected to ensure that our employees and guests remain in a safe, inclusive and healthy environment.
Specifically, Q Station has put in place the following steps across the property:
We have developed new internal policies for our employees to keep them well informed and alert to signs of sickness and to educate on the importance of exceptional hygiene practices.
In an effort to reduce the risk and spread of Coronavirus, from Monday 23rd March, Q Station will be asking guests to only use contactless payment methods and not to use cash.
Q Station understands that travel arrangements will change during this time and welcome the opportunity to work with you to adopt more flexible cancellation policies and transferal of dates.
If you have any questions or concerns, please do not hesitate to contact your Q Station representative or call the hotel directly on 02 9466 1500.
We will provide updates on this page with any changes.
Please refer to our dedicated pages for information on opening times for the Boilerhouse Kitchen and Bar, Ghost Tours, History Tours, Views Restaurant, and Visitor Centre Café.
In light of government announcements over the weekend, Q Station has made amendments to the way it operates. Moving forward, Boilerhouse Kitchen and Bar will cease trade, effective immediately. All tours will cease including ghost tours, history tours and education programs and the Museum and Visitor Centre Cafe are also closed until further notice.
Q Station will continue to operate it's accommodation and welcomes visitors who need a place to stay during this time. Food and beverage options remain available but in a different capacity. Breakfast, lunch and dinner boxes will be available for guests who wish to dine in their rooms. The three bedroom cottages all come with their own kitchenette and cooking facilities, along with crockery and cutlery and guests are able to bring their own food into the cottages.
Q Station remains vigilant in providing a safe and healthy environment for all guests.
Tuesday 17th March, 2020
In recent weeks, Q Station has been following advice from the NSW Department of Health and the World Health Organisation to implement measures to ensure the health and safety of our staff and guests.
Based on advice from the NSW Government, Q Station remains open and operational in a limited capacity. This is reviewed on a daily basis as the situation evolves.
We have implemented enhanced cleaning and hygiene practices, have increased the availability of hand sanitisation products and are vigilant in ensuring all areas of the hotel are regularly deep cleaned and disinfected to ensure that our employees and guests remain in a safe, inclusive and healthy environment.
Specifically, Q Station has put in place the following steps across the property:
- Placed hand sanitisers with supporting signage in high traffic areas of the hotel including Reception, Restaurants and Tours Desk
- Placed information on hand washing in public and employee bathrooms
- Placing tissues and bins for their hygienic disposal with supporting signage on coughing etiquette
- Thorough and regular sanitisation of surfaces and high touch points in rooms and public areas such as door handles, light switches, bathrooms and vehicles
- Rigorous adherence to ISO and HACCP food safety management services with our food preparation areas
- Further reducing the risk by exercising additional preventative measures as advised by Diversey, our cleaning and chemical supplier, which include and are not limited to frequency of cleaning and disinfecting throughout the hotel.
We have developed new internal policies for our employees to keep them well informed and alert to signs of sickness and to educate on the importance of exceptional hygiene practices.
In an effort to reduce the risk and spread of Coronavirus, from Monday 23rd March, Q Station will be asking guests to only use contactless payment methods and not to use cash.
Q Station understands that travel arrangements will change during this time and welcome the opportunity to work with you to adopt more flexible cancellation policies and transferal of dates.
If you have any questions or concerns, please do not hesitate to contact your Q Station representative or call the hotel directly on 02 9466 1500.
We will provide updates on this page with any changes.
Please refer to our dedicated pages for information on opening times for the Boilerhouse Kitchen and Bar, Ghost Tours, History Tours, Views Restaurant, and Visitor Centre Café.
