COVID-19 UPDATES
Q STATION AND RESPONSE TO COVID-19
Monday 3rd August, 2020
As of Monday 3rd August 2020, Q Station has revised its policy on the wearing of masks in line with recent government recommendations.
From today, we will now require all guests attending both history and ghost tours to
If you have booked on behalf of others please can you ensure that you pass this new information on to them.
Tuesday 16th June, 2020
We are excited to be reopening some of our tours. As of 19th June our Ghostly Encounters and Quarantine Wander tours will be running again on limited days. From the 1st July the Quarantine Wander will run every day at 11am and we will have some Ghost Tracker tours available for families during the upcoming school holidays.
To keep everyone safe we are making changes to our tour operations. Our shuttle buses are running on site but have limited capacity, wait times are increased so if possible we recommend that instead you allow time to walk to and from the Visitor Centre for your tour.
We have increased the frequency of cleaning and disinfection of high touch areas within our tour buildings, but still recommend that you sanitise your hands prior, during and after your tour. Hand sanitiser will be provided on arrival and departure. All tour participants will need to practise physical distancing of 1.5 m from each other and with limited capacity within some of our smaller heritage buildings entry tour routes may be changed. If you are unwell please do not attend the tour for everyone’s safety.
We are continuing our planning so that we can open other tours, education programs and team building activities as soon as possible.
Monday 30th March, 2020
Q Station continues to monitor advice on the COVID-19 situation and is adhering to all government guidelines as they are released.
Q Station has accommodation available for guests requiring to self-isolate, who need a place to stay or work away from home. Continental breakfast is available via room service and tea & coffee making facilities are available in the room. Lunch is currently not available but we recommend ordering from some fantastic local restaurants in Manly who are now offering take away or delivery options. Dinner is available nightly and orders can be placed via Reception. Beverage orders can also be placed with Reception and delivered to guest rooms.
Q Station offers guests an abundance of fresh air and isolated walking trails with plenty of space to easily adhere to social distancing guidelines. Contact the team with any questions on 02 9466 1500 or H8773@accor.com
Monday 23rd March, 2020
In light of government announcements over the weekend, Q Station has made amendments to the way it operates. Moving forward, Boilerhouse Kitchen and Bar will cease trade, effective immediately. All tours will cease including ghost tours, history tours and education programs and the Museum and Visitor Centre Cafe are also closed until further notice.
Q Station will continue to operate it's accommodation and welcomes visitors who need a place to stay during this time. Food and beverage options remain available but in a different capacity. Breakfast, lunch and dinner boxes will be available for guests who wish to dine in their rooms. The three bedroom cottages all come with their own kitchenette and cooking facilities, along with crockery and cutlery and guests are able to bring their own food into the cottages.
Q Station remains vigilant in providing a safe and healthy environment for all guests.
Tuesday 17th March, 2020
In recent weeks, Q Station has been following advice from the NSW Department of Health and the World Health Organisation to implement measures to ensure the health and safety of our staff and guests.
Based on advice from the NSW Government, Q Station remains open and operational in a limited capacity. This is reviewed on a daily basis as the situation evolves.
We have implemented enhanced cleaning and hygiene practices, have increased the availability of hand sanitisation products and are vigilant in ensuring all areas of the hotel are regularly deep cleaned and disinfected to ensure that our employees and guests remain in a safe, inclusive and healthy environment.
Specifically, Q Station has put in place the following steps across the property:
We have developed new internal policies for our employees to keep them well informed and alert to signs of sickness and to educate on the importance of exceptional hygiene practices.
In an effort to reduce the risk and spread of Coronavirus, from Monday 23rd March, Q Station will be asking guests to only use contactless payment methods and not to use cash.
Q Station understands that travel arrangements will change during this time and welcome the opportunity to work with you to adopt more flexible cancellation policies and transferal of dates.
If you have any questions or concerns, please do not hesitate to contact your Q Station representative or call the hotel directly on 02 9466 1500.
We will provide updates on this page with any changes.
Please refer to our dedicated pages for information on opening times for the Boilerhouse Kitchen and Bar, Ghost Tours, History Tours, Views Restaurant, and Visitor Centre Café.
As of Monday 3rd August 2020, Q Station has revised its policy on the wearing of masks in line with recent government recommendations.
From today, we will now require all guests attending both history and ghost tours to
- supply their own mask
- wear it for the duration of the tour.
If you have booked on behalf of others please can you ensure that you pass this new information on to them.
Tuesday 16th June, 2020
We are excited to be reopening some of our tours. As of 19th June our Ghostly Encounters and Quarantine Wander tours will be running again on limited days. From the 1st July the Quarantine Wander will run every day at 11am and we will have some Ghost Tracker tours available for families during the upcoming school holidays.
To keep everyone safe we are making changes to our tour operations. Our shuttle buses are running on site but have limited capacity, wait times are increased so if possible we recommend that instead you allow time to walk to and from the Visitor Centre for your tour.
We have increased the frequency of cleaning and disinfection of high touch areas within our tour buildings, but still recommend that you sanitise your hands prior, during and after your tour. Hand sanitiser will be provided on arrival and departure. All tour participants will need to practise physical distancing of 1.5 m from each other and with limited capacity within some of our smaller heritage buildings entry tour routes may be changed. If you are unwell please do not attend the tour for everyone’s safety.
We are continuing our planning so that we can open other tours, education programs and team building activities as soon as possible.
Monday 30th March, 2020
Q Station continues to monitor advice on the COVID-19 situation and is adhering to all government guidelines as they are released.
Q Station has accommodation available for guests requiring to self-isolate, who need a place to stay or work away from home. Continental breakfast is available via room service and tea & coffee making facilities are available in the room. Lunch is currently not available but we recommend ordering from some fantastic local restaurants in Manly who are now offering take away or delivery options. Dinner is available nightly and orders can be placed via Reception. Beverage orders can also be placed with Reception and delivered to guest rooms.
Q Station offers guests an abundance of fresh air and isolated walking trails with plenty of space to easily adhere to social distancing guidelines. Contact the team with any questions on 02 9466 1500 or H8773@accor.com
Monday 23rd March, 2020
In light of government announcements over the weekend, Q Station has made amendments to the way it operates. Moving forward, Boilerhouse Kitchen and Bar will cease trade, effective immediately. All tours will cease including ghost tours, history tours and education programs and the Museum and Visitor Centre Cafe are also closed until further notice.
Q Station will continue to operate it's accommodation and welcomes visitors who need a place to stay during this time. Food and beverage options remain available but in a different capacity. Breakfast, lunch and dinner boxes will be available for guests who wish to dine in their rooms. The three bedroom cottages all come with their own kitchenette and cooking facilities, along with crockery and cutlery and guests are able to bring their own food into the cottages.
Q Station remains vigilant in providing a safe and healthy environment for all guests.
Tuesday 17th March, 2020
In recent weeks, Q Station has been following advice from the NSW Department of Health and the World Health Organisation to implement measures to ensure the health and safety of our staff and guests.
Based on advice from the NSW Government, Q Station remains open and operational in a limited capacity. This is reviewed on a daily basis as the situation evolves.
We have implemented enhanced cleaning and hygiene practices, have increased the availability of hand sanitisation products and are vigilant in ensuring all areas of the hotel are regularly deep cleaned and disinfected to ensure that our employees and guests remain in a safe, inclusive and healthy environment.
Specifically, Q Station has put in place the following steps across the property:
- Placed hand sanitisers with supporting signage in high traffic areas of the hotel including Reception, Restaurants and Tours Desk
- Placed information on hand washing in public and employee bathrooms
- Placing tissues and bins for their hygienic disposal with supporting signage on coughing etiquette
- Thorough and regular sanitisation of surfaces and high touch points in rooms and public areas such as door handles, light switches, bathrooms and vehicles
- Rigorous adherence to ISO and HACCP food safety management services with our food preparation areas
- Further reducing the risk by exercising additional preventative measures as advised by Diversey, our cleaning and chemical supplier, which include and are not limited to frequency of cleaning and disinfecting throughout the hotel.
We have developed new internal policies for our employees to keep them well informed and alert to signs of sickness and to educate on the importance of exceptional hygiene practices.
In an effort to reduce the risk and spread of Coronavirus, from Monday 23rd March, Q Station will be asking guests to only use contactless payment methods and not to use cash.
Q Station understands that travel arrangements will change during this time and welcome the opportunity to work with you to adopt more flexible cancellation policies and transferal of dates.
If you have any questions or concerns, please do not hesitate to contact your Q Station representative or call the hotel directly on 02 9466 1500.
We will provide updates on this page with any changes.
Please refer to our dedicated pages for information on opening times for the Boilerhouse Kitchen and Bar, Ghost Tours, History Tours, Views Restaurant, and Visitor Centre Café.
