COVID-19 UPDATES

Q STATION AND RESPONSE TO COVID-19

At Q Station, your health and safety is our absolute priority. We have introduced elevated hygiene and prevention measures to ensure your safety and peace of mind. The ALLSAFE label certification, developed with and vetted by Bureau Veritas, represents our new cleanliness and prevention standards and provide assurance that these standards have been met in our hotel. We also have COVID Safe Plans endorsed by the NSW Government. Please read on to see all the ways we are operating to keep our guests and our associates safe and healthy:

Public Spaces

• We have increased the frequency and scope of cleaning with hospital-grade disinfection of all high-contact public spaces such as the hotel lobby, museum,  public bathrooms and all frequently touched surfaces including counters, doors, handles and taps.
• Automatic hand sanitiser stations have been conveniently placed throughout the hotel public areas for guest use.
• Social distancing is maintained at all times by team members and hotel guests with the assistance of floor decals and signage. Social distancing of 4 square metres is advised in all indoor public areas, and 2 square metres outdoors - with all areas clearly displaying the capacity, determined by square footage.

 
Reception & Check In Process

• Our conditions of entry are clearly displayed at all entrances.
• All guests and visitors are required to ‘check in’ using a QR code.
• We are avid supporters of the COVID Safe app and encourage all of our associates and guests to register for this app before visiting
• Hygiene screens have been installed at our reception desks
• All consumables e.g. pens are sanitised before and after use.
• Contactless payment only is required

 
Guest Accommodation Rooms

• All rooms are thoroughly cleaned with hospital-grade disinfectant during and after each guest stay.
• Hotel staff members will not enter an occupied guest room unless requested.

 
Hotel Staff

• All team members have been trained on updated hygiene and cleanliness procedures.
• We require daily health checks/declarations from all team members prior to the commencement of duties.
• We practice social distancing for all interactions within the hotel including internal meetings and, in all offices and back of house areas.
• Senior hotel management meet regularly to adjust operating protocols in line with Government updates and guidelines. We receive regular updates and advice from Hotel Associations which utilises all available resources including Safe Work Australia, NSW Health as well as the National COVID-19 Coordination Commission (NCCC).
• Frequent hand washing is second nature, and our staff have easy and regular access to washing areas and/or hand sanitiser stations.
• Staff are also provided with individual face masks for all shifts, and this is changed every four hours.  

 
Restaurants and Dining

• Our food and beverage teams have reinforced safety across restaurants, room service and buffet protocols. New precautionary measures across every aspect of food preparation, plating and service are taken very seriously. This includes staff hygiene through the use of sanitiser, masks and gloves, frequent disinfection of all surfaces, and a carefully devised socially distanced floor plan for limited bookings - we are accepting a maximum of 30 people per group booking.

 
We are no longer able to offer buffet breakfast. However we will be offering a chef station/canteen style option in our Views restaurant.

Lunch: Casual dining options available at Boilerhouse terrace Saturday and Sunday’s only.

• Café open 7 days, with Take-away only.
• G&Tea House Friday-Sunday, with walk-in morning tea and set High Tea times available.

 Dinner:

•  – A la carte set menu (2 or 3 courses) offered during set seating times 7 nights. 

 
Room Service – In Room Dining is not currently being offered
 
Conference and Events
Through close collaboration with our clients, we have gained a deeper understanding of the event challenges and requirements during this period. As part of our ongoing commitment to protecting your health and safety whilst at Q Station, we have introduced a range of enhanced measures across the venue to safeguard the wellbeing of our clients, delegates, contractors and team members.
This includes:

• Provision of hand sanitiser for each conference/event group
• Thorough and regular cleaning of surfaces, including bathrooms, benches, and all touch points such as door handles, tables, etc.
• Strict adherence to all physical distancing measures and limit of one person per four square metres.
• COVID Safe Marshall presence during events
• Food and beverage service is provided in individually package containers
• Staggered meal times to prevent congregating and overlapping of groups

 
Tours

• To keep everyone safe we are making changes to our tour operations. Our shuttle buses are running on site but have limited capacity, wait times are increased so if possible we recommend that instead you allow time to walk to and from the Visitor Centre for your tour.
• We have increased the frequency of cleaning and disinfection of high touch areas within our tour buildings, but still recommend that you sanitise your hands prior, during and after your tour.
• Hand sanitiser is provided on arrival and departure. All tour participants will need to practise physical distancing of 1.5 m from each other and with limited capacity within some of our smaller heritage buildings entry tour routes may be changed.
• We require all guests (over the age of 15 years old) attending tours to

• supply their own mask
• wear it for the duration of the tour.

This is to ensure the protection of all guests and staff.  Only guests wearing facemasks will be able to attend the tour.
  
If you are unwell please do not attend Q Station for everyone’s safety.

We will work to keep this page updated, and ensure our standards are align with Government and expert health advice in relation to Covid-19.However if you have any questions about our health & safety protocols, please contact us on (02) 9466 1500.