appropriate footwear

Absolutely no thongs or sandals may be worn during any tour at Q Station. Customers wearing inappropriate footwear will not be allowed to join the tour and there will be no opportunity for a refund or to reschedule. It is advised to wear comfortable, flat and enclosed walking shoes. If you have booked this tour on behalf of other people, please ensure this information is communicated as it is regretful when customers are not allowed to join the activity.

your fitness level

Please note that our tours include walking that involves some steep inclines and declines. Please advise us of any mobility concerns at the time of your booking.

what to wear

Being an outdoor activity, we recommend bringing a hat and sunscreen for the day time tours and wet weather clothing if rain is forecast. We recommend that guests bring water with them, particularly on warmer days. It can get quite cold in winter so ensure you wear warm clothing.

cancellations

Bookings can be cancelled or rescheduled up to 48 hours prior to the start time of your tour. A 10% cancellation fee is chargeable and will be taken off the refunded amount. Alternatively you can reschedule your tour up to three months after the date of the original booking, subject to availability. Please note that tour cancellations and reschedules will only be accepted in writing, preferably by email. Cancelled bookings and reschedules within 48 hours of the tour cannot be refunded or rescheduled. Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

film and audio recording

Please note that still photography is allowed however no film or audio recording equipment is permitted to be used on tour without prior written permission from Q Station Management and NSW National Parks Wildlife Service.