Accommodation Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefully. They provide the basis on which bookings for Q Station are accepted.

how to book / quotes and reservations:

Rates quoted are per room per night based on two guests sharing a room (with the exception of cottages where it is based on up to six guests per cottage).

Bookings can be made online at or by calling our Reservations Team on (02) 9466 1500.

Reservations are subject to availability and actual pricing at the time of booking.

Booking enquiry calls may be recorded for quality and training purposes.


In peak periods as determined by Q Station, a credit card deposit of 50% or full payment is required at time of booking. Q Station reserves the right to charge credit card one night's accommodation in case of cancellation within 24 hours or no-show.

For groups of 10 or more, a non-refundable deposit of 50% of your first night's accommodation must be received immediately by credit card to confirm the booking. Payment of this deposit will indicate acceptance of these booking conditions.

Mawland Quarantine Station Pty Ltd bears no responsibility for monies paid via a travel agency until cleared funds are received.


Notice of cancellation or amendment to a reservation must be provided in writing 48 hours prior to check-in, cancellation fee is 100% of first night stay.

No shows and cancellations after check in time (14:00 on day of arrival) will be subject to a cancellation fee of 100% of total stay charge.


Whilst every endeavour is made to maintain our prices, we reserve the right to vary the rates quoted without notice at any time.

All room rates include GST.

check in/out

Rooms are available from 14:00 on the day of arrival. For guaranteed availability of your room prior to 14:00, pre-registration of room for previous night is required.

Rooms are to be vacated at 11.00 on the day of departure.

special offers

All bookings are subject to availability and allocation of rooms. When this allocation is reached, the hotel cannot accept any more bookings at this rate, even though the hotel may not be fully booked.


Unfortunately pets are not allowed on the site at any time (apart from guide dogs) as they may cause disturbance to our native and endangered wildlife population.


All rooms are non smoking. Smoking is discouraged however, there are designated areas on the site where smoking is permitted.

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